The Administrative Office Specialist Program is designed to provide students with the competencies necessary to obtain employment as administrative specialists. Students may choose from concentrations in Accounting, Business Management, Electronic Health Records, and Information Technology which allows them to specialize their training. College credit may be granted through Tech Prep articulation agreements between RACC and approved secondary schools.
Upon successful completion of this program, the students should be able to:
- Demonstrate effective communication skills in writing and speaking in a business environment.
- Apply math operations to solve fundamental business problems.
- Demonstrate proficiency in keyboarding of business letters, memos, reports and tables at a high level of speed and accuracy.
- Demonstrate a high degree of accuracy in applying correct grammar, usage and style when transcribing documents from dictated audio files.
- Apply basic language skills associated with parts of speech, sentence formations, numerical expression, capitalization, punctuation and word division rules to business correspondence.
- Transcribe from various kinds of original communication, such as handwritten copy, printed copy and voice-recorded dictation.
- Proofread and edit typed/keyed copy, including transcription of machine dictation, with a high degree of accuracy and correctness.
- Use word processing, spreadsheet, database, presentation and Internet skills to complete office tasks.
- Use appropriate office procedures in the areas of records information management, telephone communications, incoming and outgoing mail, meetings and conferences, travel arrangements and simulations projects.
- Demonstrate speedwriting skills to take notes from oral dictation and produce mailable copy.
- Recognize the changing nature of technology and adapt to the new equipment and procedures while retaining the most appropriate traditional office practices.
- Create integrated documents, worksheets, database, and presentations suitable for coursework, professional purposes, and personal use using personal productivity software.
- Utilize effective human relations skills in business situations.
- Prepare financial statements in accordance with generally accepted accounting principles and evaluate the results by performing basic financial statement analysis.
- Calculate product costs and break-even point for manufacturing companies and prepare operational budgets using both variable and absorption costing methods.
- Prepare tax returns and conduct research utilizing the International Revenue Code.
- Prepare payroll documents and related payroll tax returns.
Business Management Concentration
- Utilize business management principles to analyze problems and make decisions.
- Apply law to recognize legal implications of business and personal transactions.
Electronic Health Records Concentration
- Define medical terminology used in health care delivery.
- Define the contents of an electronic health record and the operation of an electronic medical record system.
- Summarize federal legislations and regulations affecting health care.
Information Technology Concentration
- Describe the hardware and software needs in a modern business environment using appropriate computer terminology.
- Plan and design websites using fundamental web design principles.
- Demonstrate effective customer support and problem resolution skills.