Business Division

The Basic Secretarial Skills Certificate Program is designed to provide graduates with the competencies necessary to obtain secretarial employment which requires foundation-level skills. The student may later apply all coursework to an Associate in Applied Science degree, if desired.

Program Competencies

Upon successful completion of this program, the students should be able to:

• Demonstrate effective communication skills in writing and speaking in a business environment.
• Apply basic language skills associated with the parts of speech, sentence formations, numerical expression, capitalization, punctuation and word division rules to business correspondence.
• Demonstrate proficiency in keyboarding of business letters, memos, reports and tables at a high level of speed and accuracy.
• Demonstrate speedwriting skills to take notes from oral dictation and produce mailable copy.
• Proofread and edit typed/keyed copy, including transcription of machine dictation, with a high degree of accuracy and correctness.
• Transcribe from various kinds of original communication, such as handwritten copy, printed copy and voice-recorded dictation.
• Apply math operations to solve fundamental business problems.
• Create integrated documents, worksheets, databases, and presentations suitable for coursework, professional purposes, and personal use using personal productivity software.
• Utilize effective human relations skills in business situations.