Business Division

The Executive Secretary Program is designed to provide students with the competencies necessary to obtain employment as secretaries in business, industry or government. Additional employment opportunities would be: bilingual secretary, social secretary, typist, clerical worker, and receptionist. College credit may be granted through Tech Prep articulation agreements between RACC and approved secondary schools.

Program Competencies

Upon successful completion of this program, the students should be able to:

• Demonstrate effective communication skills in writing and speaking in a business environment.
• Apply math operations to solve fundamental business problems.
• Demonstrate proficiency in keyboarding of business letters, memos, reports and tables at a high level of speed and accuracy.
• Demonstrate a high degree of accuracy in applying correct grammar, usage and style when transcribing documents from dictated audio tapes.
• Apply basic language skills associated with the parts of speech, sentence formations, numerical expression, capitalization, punctuation and word division rules to business correspondence.
• Transcribe from various kinds of original communication, such as handwritten copy, printed copy and voice-recorded dictation.
• Proofread and edit typed/keyed copy, including transcription of machine dictation, with a high degree of accuracy and correctness.
• Use word processing, spreadsheet, database, presentation, and Internet skills to complete office tasks.
• Work independently, with others or in self-directed work teams to demonstrate effective interpersonal and problem-solving skills, attitudes and work habits that contribute to organizational goals.
• Use appropriate office procedures in the areas of records information management, telephone communications, incoming and outgoing mail, meetings and conferences, travel arrangements and simulated projects.
• Demonstrate speedwriting skills to take notes from oral dictation and produce mailable copy.
• Recognize the changing nature of technology and adapt to new equipment and procedures while retaining the most appropriate traditional office practices.
• Create integrated documents, worksheets, databases, and presentations suitable for coursework, professional purposes, and personal use using personal productivity software.
• Utilize effective human relations skills in business situations.