Business Division

The Medical Office Specialist Program is designed to provide students with the competencies necessary to obtain employment as medical secretaries or medical transcriptionists. Graduates are prepared to work in doctors’ offices, hospitals, or clinics, the medical department of a large industrial firm or insurance company or the offices of distributors of pharmaceutical products, surgical instruments or hospital supplies. College credit may be granted through Tech Prep articulation agreements between RACC and approved secondary schools.

Program Competencies

Upon successful completion of this program, the student should be able to:

• Demonstrate effective communication skills in writing and speaking in a business environment.
• Apply math operations to solve fundamental business problems.
• Demonstrate proficiency in keyboarding of business letters, memos, reports and tables at a high level of speed and accuracy.
• Demonstrate a high degree of accuracy in applying correct grammar, usage and style when transcribing documents from dictated audio tapes that use medical terminology.
• Apply basic language skills associated with the parts of speech, sentence formations, numerical expression, capitalization, punctuation and word division rules to business correspondence.
• Transcribe from various kinds of original communication, such as handwritten copy, printed copy, and voice-recorded dictation.
• Proofread and edit typed/keyed copy, including transcription of machine dictation, with a high degree of accuracy and correctness.
• Use appropriate medical office procedures in areas of medical ethics, electronic health recorders management, telephone communications, incoming and outgoing mail, appointment scheduling, and simulations projects.
• Recognize the changing nature of technology and adapt to new equipment and procedures while retaining the most appropriate traditional office practices.
• Use word processing, spreadsheet, database, presentation, and Internet skills to complete office tasks.
• Create integrated documents, worksheets, databases, and presentations suitable for coursework, professional purposes, and personal use using personal productivity software.
• Utilize effective human relations skills in business situations.
• Define medical terminology used in healthcare delivery.
• Define the contents of an electronic health record and the operation of an electronic medical record system.
• Interpret inpatient/outpatient record documentation to identify diagnoses and services/procedures.
• Demonstrate knowledge of concepts common to medical insurance plans in health care delivery.
• Summarize federal legislation and regulations affecting health care.